FAQs
Quick answers to the questions we hear most often. Can't find yours? Just ask us.
Product information
What does Bizsabers sell?
We sell collectables, lightsabers, lightsabers accessories.
Are your product descriptions accurate?
We aim to describe and photograph every item accurately. Colours can look slightly different depending on your screen. If you're unsure about something, email support@bizsabers.com before you order.
Are your products authentic and new?
Yes. Everything we sell is new and as described on its product page, unless clearly stated otherwise.
Orders and shipping
Where do you ship?
We currently ship to United States.
How long will my order take to arrive?
Orders are processed within 2-3 business days (Monday - Friday) and then take about 5-7 business days (Monday - Friday) to be delivered. In total, that's roughly 7-10 business days. Business days are Monday - Friday, excluding public holidays.
How much does shipping cost?
Free. The exact cost is always shown at checkout before you pay. All prices are shown and charged in US Dollar (USD).
Is there an order cut-off time?
Yes. Orders placed before 4:30 PM (GMT-05:00) Eastern Standard Time (New York) on a business day are processed that same day. Later orders are processed on the next business day.
Can I change or cancel my order?
You can ask us to change or cancel an order within 12 hours of placing it. Contact support@bizsabers.com or call +1-279-213-7490 as soon as you can and we'll do our best.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Prices are in USD. Every payment is handled securely.
Returns and refunds
What is your return policy?
We accept returns of defective, damaged or incorrect items within 30 days of delivery. We can't accept returns of non-defective products.
How do I start a return?
Email support@bizsabers.com or call +1-279-213-7490 with your order number and photos of the problem.
How long do refunds take?
Once approved, your refund will be issued as store credit within 7 days, in USD. Refund may take some extra time to reflect into your account.
Can I exchange an item?
Yes, defective items can be exchanged for the same product, subject to stock.
General information
Is my personal information safe?
Yes. We only collect what we need to process your order, and we never sell your personal data. Please read our Privacy Policy.
How can I contact Bizsabers?
Email support@bizsabers.com, call +1-279-213-7490 — Monday - Friday, 09:00 AM - 5:00 PM (GMT-05:00) Eastern Standard Time (New York). We're more than happy to help.
Contact us
For any inquiries or assistance:
Business Name: Bizsabers
Business Email: support@bizsabers.com
Business Phone: +1-279-213-7490
Business Hours: Monday - Friday, 09:00 AM - 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Business Address: Turnstyle Underground Market, 1000 8th Ave, New York, NY 10019, USA